Order Status Meaning
Pending Payment - We have receive your order & awaiting for payment confirmation from you.
Reserved - Your order is being reserved.
Payment Received - We have acknowledge your payment.
In Process - Your order is in process of packing for shipment. Your parcel will be shipped within 24hrs after you receive this status notification unless there is any discrepancy or request to hold shipment.
Awaiting Collection - Your order is ready to be picked up from our warehouse. This status is applicable for collection at our warehouse only.
Shipped - Courier has pick up the parcels from us. Please take note that after you receive notification through email from our system on "Shipped" status, your tracking status will not be immediately available on courier companies website because after they pick up from us, they still need time to go back to the collection centre; weigh, scan & update the status of all the parcels. We advise you track the next day after you receive Shipped status email notification from us.
NOTE : All the statuses update will be automatically emailed to you via our system everytime we update the progress of your order. If you did not receive any emails on statuses update, please check your spam/junk folder.
Shipping F.A.Q Within Malaysia
*Shipment by Pos Laju - All orders will be shipped on the same day after payment received & acknowledgement by our billing department on/before 2pm (Monday to Friday, exclude weekends & public holidays) . For interbank transfer/cheque deposit, it will takes about 2-3 business days for your payment to appear in our account. We will only process shipment once payment is reflected in our bank account statement.
*Shipment by ABX/Citylink - We cannot guarantee 100% shipping lead time because these courier companies often miss pick up.
*Shipment by Normal Air Parcel - We cannot guarantee 100% shipping lead time because we do not have time to send parcel(s) personally to post office everyday.
All shipments will be processed from Monday - Friday (we avoid shipping on weekends and eve of Public Holidays to avoid lost shipment).
We will update your order status to "SHIPPED" once goods are sent out. Our website system will automatically sent your tracking number to you via email OR you can check the tracking number by logging in your account.
All product prices published in our website EXCLUDE SHIPPING CHARGES.
All shipments will be handled by ABX, Citylink & Pos Laju.
From the date of payment received, your goods will reach you in 3-4 working days (within Peninsular Malaysia & Pos Laju for East Malaysia).
Shipping cost commensurate on weight of goods. If you will like to know how much the shipping cost for your order, please add items to cart and select Checkout. During checkout procedure, there will be a list of shipping modes for you to select with the exact amount of shipping cost incurred.
Please select the correct shipping mode according to your location in order to get the correct rate. If you don't agree with the shipping cost or accidently selected the wrong shipping modes during checkout, please email us at email@example.com so that we can do the necessary amendment for you.
As a general guidelines, below are the shipping costs. If your location is outskirt of daily delivery routes, it will takes longer to reach you.
*Delivery lead time stated are applicable to orders without any discrepancies. We will contact you a.s.a.p if there's any issues with your order.
12. Pos Laju for Sabah & Sarawak shipping cost can be checked HERE
Shipping F.A.Q to Brunei/Indonesia/Singapore/Australia/United States/United Kingdom
ALL CHARTS SERVED AS A GUIDELINES AS TO HOW OUR SYSTEM CALCULATE THE SHIPPING COST BASED ON THE WEIGHT OF GOODS ORDERED.
IF YOU WOULD JUST LIKE TO KNOW THE ESTIMATED SHIPPING COST, YOU CAN ADD ITEMS TO CART AND DURING CHECKOUT PROCESS, SHIPPING COST WILL BE REFLECTED. IF IT IS JUST A TRIAL RUN, DO NOT PROCEED CHECKOUT!
PLEASE UNDERSTAND THAT THE WEIGHT OF GOODS MAY BE SLIGHTLY DIFFERENT FROM ACTUAL WEIGHT DUE TO WE HAVE TO MARK UP A LITTLE TO COVER FOR THE WEIGHT OF PACKAGING - BOXES & CARTONS. SOMETIMES WEIGHT OF GOODS FROM DIFFERENT SCALES & WEIGHING MACHINES MAY SLIGHTLY DIFFER FROM EACH OTHER.